Industries
Where agent-to-agent communication fits in each industry, the rules that apply, and where to start.
AI agents in banking
How customer and bank agents could handle disputes, card and account requests, the open banking rails they sit next to, and the US and Canadian rules.
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AI agents in e-commerce and retail customer service
Where shopper and retailer agents meet for orders, returns, refunds and subscriptions, the commerce protocols involved, and the US and Canadian rules.
Updated
AI agents in government services
How people's agents could deal with tax, licensing, permit and benefit agencies, the delegation schemes that exist today, and US and Canadian AI rules.
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AI agents in healthcare administration
Where provider and payer agents already meet, the prior authorization and scheduling tasks they could settle, and the US and Canadian rules that apply.
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AI agents in insurance
Where customer, broker and carrier agents could exchange quotes and claims on ACORD and CSIO data, and the US and Canadian insurance rules that apply to AI.
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AI agents in logistics and freight
How shipper, broker and carrier agents could settle quotes, tenders, tracking and exceptions, the EDI they build on, and the US and Canadian rules involved.
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AI agents in procurement
How buyer and supplier agents could run RFQs, onboarding and invoice questions on top of EDI and cXML, and the US and Canadian rules that apply.
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AI agents in real estate
How buyer, seller, renter and closing agents could handle showings, inquiries and closings on RESO and MISMO data, and the US and Canadian rules.
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AI agents in small-business appointment booking
How people's agents could book clinics, salons, garages and trades without phone tag, the calendar standards involved, and the US and Canadian calling rules.
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AI agents in telecom
Where customer and carrier agents meet for porting, plan changes, cancellations and bills, and the FCC and CRTC rules that shape each exchange.
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AI agents in travel
How traveller, travel-manager, airline and hotel agents could handle rebooking, refunds and bookings, and the DOT, CTA and provincial rules that apply.
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AI agents in utilities
How customer, device and utility agents could handle move-ins, outages, energy data and demand response, and the US and Canadian regulators involved.
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