Use cases
Requests that agents from different companies could settle directly, and what has to be true for that to work.
Ad buying between buyer and seller agents
How buyer and seller agents can take a media buy from brief to deal, using IAB Tech Lab's OpenDirect, Deals API and agentic specs, and what they still need.
Updated
Appointment booking between agents
How a person's agent could find and book a medical, dental, auto or salon appointment with the provider's agent, using FHIR scheduling where it exists.
Updated
Auto dealer and OEM warranty claims between agents
How dealer and manufacturer agents could settle warranty claims and parts questions, with STAR standards, franchise law and right to repair in view.
Updated
Banking requests between agents
How a person's agent could lock or replace a card or share data with a bank's agent, under Regulation E, the CFPB data rule and Canada's reforms.
Updated
Bill negotiation between agents: telecom, internet and insurance
How a person's agent could ask a provider's agent for a lower price or a better plan, why providers resist, and the CRTC and FCC rules that shape it.
Updated
Billing disputes between agents
How a person's agent could settle a wrong or unknown card charge with the merchant or card issuer, under Regulation Z, Regulation E and provincial rules.
Updated
Buyer agents and seller agents: negotiating and closing B2B deals
How buyer and seller agents could negotiate terms and form a binding contract under E-SIGN, UETA, Ontario's Electronic Commerce Act and UNCITRAL's model law.
Updated
Cars, parking, EV charging and tolls
How a vehicle or its owner's agent could deal with charging networks, parking operators and toll agencies, on top of OCPP, OCPI, ISO 15118 and APDS.
Updated
Device-initiated warranty claims between agents
How a connected device or its owner's agent could start a warranty claim from telemetry, prove the device is genuine, and share only the data needed.
Updated
Employment and reference verification between agents
How verifier and employer agents could confirm employment and references under the FCRA, Fannie Mae VOE rules, PIPEDA and provincial privacy and reporting laws.
Updated
Freight agents: quotes, tenders, tracking and exceptions
How shipper, broker and carrier agents could quote, tender, track and fix freight exceptions now handled by X12 204/990/214, NMFTA and DCSA APIs and calls.
Updated
Government services: tax, licences, permits and benefits
Why most government transactions are a poor fit for delegated agents today: identity proofing rules, representative forms, and terms that bar automation.
Updated
Group coordination across several people's agents
How several people's AI agents could settle a group plan (time, place, cost share) and why A2A's two-party model needs a coordinating agent to do it.
Updated
Home services quotes
How a homeowner's agent could collect comparable quotes from contractors' agents, and how estimate rules, cancellation rights and site visits shape the result.
Updated
Insurance broker and carrier agents: quoting, binding and subrogation
How broker and insurer agents could handle submissions, quotes, binding, servicing and subrogation that ACORD, CSIO and email carry today in the US and Canada.
Updated
Insurance claims and quotes between agents
How a policyholder's agent could report a claim or request quotes from insurers' agents, and the NAIC, ACORD and Canadian fair-treatment rules involved.
Updated
Invoice disputes and collections between AP and AR agents
How buyer and supplier agents could raise, answer and settle invoice disputes using Peppol Invoice Response codes, X12 810/812/820 and e-invoicing networks.
Updated
IT vendor support tickets between agents
How a service desk agent could open, update and close incidents with a vendor's support agent directly, and what identity, entitlement and records need.
Updated
Marketplace buying and selling between people's agents
How a buyer's agent and a seller's agent could settle a used-item sale, what marketplace terms and tax reporting rules say, and where people stay involved.
Updated
Meeting scheduling between assistant agents
How two people's AI assistants can agree on a meeting time across companies, and how iCalendar, iTIP and CalDAV still carry the booked result.
Updated
NDA exchange and legal scheduling between agents
How two companies' agents could agree a standard NDA and book the first meeting, what ESIGN, UETA and Canadian e-commerce laws say about agents, and the limits.
Updated
Pharmacy refills and lab test scheduling
What a patient's agent can and cannot do with pharmacy refills and lab bookings: NCPDP SCRIPT, FHIR scheduling, HIPAA access rights and controlled-drug limits.
Updated
Prior authorization between provider and payer agents
How provider and payer agents could work prior authorization under X12 278, HL7 Da Vinci CRD, DTR and PAS, and CMS-0057-F, plus how Canada differs.
Updated
Procurement agents: from RFQ to purchase order
How buyer and supplier agents could run the RFQ, quote, purchase order and acknowledgment cycle that X12, EDIFACT, cXML and email carry today.
Updated
Real estate closing coordination between agents
How lender, title and law-firm agents could coordinate a closing's dates, documents and notarization, under TRID, MISMO eClosing rules and Canadian land titles.
Updated
Recruiting: candidate agents and employer agents
How a candidate's agent and an employer's agent could handle applications, screening and interviews under NYC, Colorado, Illinois, California and Ontario rules.
Updated
Refunds, returns and order status between agents
How a shopper's agent could check an order, start a return and track a refund with a retailer's agent, and the US and Canadian rules both sides work within.
Updated
Rental inquiries and showings
How a renter's agent and a landlord's agent could handle availability, showings and pre-screening, and how fair-housing and human-rights rules bear on it.
Updated
Restaurant reservations between agents
How a diner's agent could book a table with a restaurant's agent, and why New York's reservation law makes restaurant consent and agent identity matter.
Updated
Shopping: price, stock and bulk quotes
How a shopper's agent can ask a retailer's agent for price, store stock and a bulk quote, and why catalog answers stay indicative until checkout.
Updated
Smart home demand response between agents
How a home's energy agent could negotiate utility demand-response events with a program agent using OpenADR 3, Matter and IEEE 2030.5, within set limits.
Updated
Subscription cancellation by agent
What a cancellation request from a person's agent to a subscription business needs, and where US and Canadian cancel rules stood on 2026-09-26.
Updated
Telecom number porting between carrier agents
How carrier agents could settle port validation, rejects and port-out locks directly, under US FCC and Canadian CRTC porting rules and fraud protections.
Updated
Travel management agents and airline, hotel agents
How a travel management company's agent could handle disruptions, refunds and hotel changes with airline and hotel agents under NDC, DOT and APPR rules.
Updated
Travel rebooking during disruptions, agent to agent
How a traveler's agent could rebook or claim a refund with an airline's agent after a cancellation, under the US DOT refund rule and Canada's APPR.
Updated
Utility move-in, move-out and outages between agents
How a person's agent could start or stop utility service and check outages with a utility's agent, using the EDI and data standards utilities already run.
Updated
Vendor onboarding and KYC documents between company agents
How company agents could exchange tax IDs, ownership details, sanctions checks and bank details for onboarding under IRS, CRA, FinCEN and FINTRAC rules.
Updated
Vendor security questionnaires between customer and vendor agents
How customer and vendor agents could exchange SIG and CAIQ answers, SOC 2 reports and security contacts without spreadsheets, and what must stay with people.
Updated
Warranty claims
How a consumer's agent could file a warranty claim with a manufacturer's or retailer's agent: product identity, proof of purchase, and the rules that apply.
Updated
When to keep a human in agent-to-agent requests
Five kinds of request agents should not settle alone: distress, judgment calls, policy exceptions, strong identity proofing and commitments beyond limits.
Updated