EmissarRequest early access
Menu

Agent contact cost calculator

Compare what contacts from AI agents cost you when people answer them, when voice AI does, and when some move to direct agent-to-agent tasks.

By Emissar. Updated .

You enter every number. The grey numbers in empty fields are examples only, not industry figures or estimates, and nothing is calculated from them. Results are only as good as the numbers you put in.

Your numbers

Calls, chats or emails that an AI agent starts on someone's behalf.

Handling time for one of those contacts today.

Fully loaded: wages, benefits, tools and overhead.

What a voice AI system costs you per minute of handling.

The percentage of these contacts you expect to handle as A2A tasks instead.

What one direct agent-to-agent exchange costs you, such as compute and any per-task fees.

Your comparison

Enter all six numbers to see your comparison. Nothing is filled in for you.

The formula in plain words

  • Human agents only: contacts per month × minutes per contact × human agent cost per minute.
  • Voice AI only: contacts per month × minutes per contact × voice AI cost per minute.
  • Human agents + A2A: the share you enter moves to direct agent-to-agent, one A2A task per contact, at your cost per A2A task. The remaining contacts stay with human agents at the same minutes and cost per minute.
  • Voice AI + A2A: the same split, with voice AI handling the remaining contacts.
  • Per year is per month × 12. The last column is each scenario's monthly cost minus the human agents only cost, so a negative number is a saving.

Limitations

  • Results are only as good as the inputs. The calculator has no numbers of its own, and Emissar doesn't publish industry averages for these costs.
  • It assumes a contact that moves to A2A needs no human or voice AI minutes at all, and that one contact becomes one A2A task. Real handoffs can take several tasks, or still need a person.
  • It compares running costs only. Building or buying an A2A endpoint, integration work, contracts and minimum fees aren't included.
  • The share that moves to A2A depends on how many of the agents contacting you can speak A2A, which you have to estimate.

Privacy

The calculator runs in your browser; nothing is sent. The numbers you enter aren't stored, not even in your browser, and the CSV is made on your device. As with any page on this site, Cloudflare processes your IP address to deliver and protect it. Details are in the trust center and the privacy policy.

Related